Frequently Asked Questions
Everything you need to know about your Official Candy Crush Shop gear.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our charts. Our apparel generally follows a standard unisex fit unless specified as 'Slim Fit' or 'Oversized'.
When will my sweet new apparel arrive?
Standard shipping typically takes 5-7 business days within the United States and 10-21 days for international orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fashion items?
We want you to love your look! We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition 'Divine' drops may be final sale.
How should I wash my Candy Crush clothing to prevent fading?
To keep your colors vibrant, we recommend machine washing cold, inside out, with like colors. Tumble dry on low or hang dry to preserve the integrity of the graphic prints.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you ship your collections internationally?
Yes, we ship to over 50 countries worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.